Due to the custom nature of all of the products we produce at Fluffy friends, we are unable to offer returns. Your custom artwork is designed with care and is personal to the photo you provided and your pet.
If you are unhappy with your final, we ask that you reach out to our customer service team within 24 hours of receiving your delivery. We will work with you on making things right.
We begin work on each order promptly after they are placed. To cancel an order, you must email firstname.lastname@example.org within 12 hours of your order being placed and we will process a refund at our discretion. After 12 hours, it is not possible to cancel your order.
USA: Your order will arrive within 2-3 weeks from the date of purchase.
UK, Canada & Rest of World: We estimate orders to arrive within 2-4 weeks from the date of purchase. However, some orders are being held in customs and taking longer to arrive due to COVID-19 international shipping issues.